Registration Date: 15 /02 /2023

The company “Dolphin Piraeus Crew Mail Services” was created to serve seafarers and ship crews in general, who due to their limited time during their stay in ports, do not have the ability to purchase products in need.

Our company operates as a distributor of the products / parcels ordered online from the local and European stores with final delivery of the ship crews, when the ship on which they are employed and work, has docked in the following served ports and marinas: Port of Piraeus (Attica) and Marinas of S.E.F and Flisvos (Attica).

The company under the name “Dolphin Piraeus Crew Mail Services”, with registered office in Piraeus, Hatzikiriakou 64 K3, Attica – Greece, zip code 18 538 with telephone number +30 698 370296 & e-mail address: Info@dolphincrewmail.com, (hereinafter the “Company”), created and manages the website www.dolphincrewmail.com (hereinafter the “Website”), in the context of the promotion of its services on the Internet, as well as the direct service of the users of the Website. The Website is governed by these Terms of Use, which apply as is, without the possibility of modification by users.

The following terms and conditions will apply to the use of the website and its content, which is located at the e-mail address of the Website. The user will also be able to make an easy registration and succeed in creating an account via personal e-mail with the possibility of registering on the Website. Any user who enters and uses the services of the online store is considered to consent and unconditionally accepts the following terms set forth herein, without any exception. If a user does not agree with these terms, he must refrain from using the website and from any transaction with it.  This Website is addressed only to natural or legal persons with full legal capacity, who can enter into legally binding agreements under applicable law. Through the contact form, the user can contact the Company for any requests, questions, clarifications, complaints, etc. In this way, the immediate response and the optimal service of the user are achieved. In case the user wishes to use this service, he must fill in the relevant fields his / her personal details like name, email, telephone, subject, and relevant message, after accepting these Terms of Use and confirming that he has read the Privacy Policy of the Website.

User Identification

The codes used to identify the user are two: the Username and the Personal Secret Security Code (password), which, each time they are entered, provide access with absolute security to the user’s personal information.

It is possible to change the Personal Secret Security Code (password) and the Password (username) as often as the user wishes. The only person who has access to these data is the user him/herself through the above codes and is solely responsible for maintaining their secrecy and concealment from third parties. In case of loss or leakage, the user must immediately notify the Company, otherwise the Company is not responsible for the use of the password by an unauthorized person. It is recommended, for security reasons, to change the secret code or the password at regular intervals and to avoid using the same and easily detectable codes (eg date of birth). It is also suggested that these codes use not only letters and numbers, but also symbols.

Controlled Access (firewall)

Access to the Company’s systems (servers) is controlled by a firewall, which allows the use of specific services by customers-users, while prohibiting access to systems and databases with confidential data and information of the Company.

Confidentiality of Transactions

Confidentiality is considered obvious and self-evident. The same basic principles that govern classical transactions also apply in the case of e-commerce (e-commerce). All information transmitted by the user to the Company is confidential and the Company has taken all necessary measures to use it only to the extent deemed necessary in the context of the services provided.

Services

The Company makes every effort to provide high quality services. In case the order is pending, then a corresponding informative e-mail is sent to the user. Alternatively, the Company communicates with the user via e-mail or on the phones he has stated when registering or registering the order on this Website. There is no way to disable these updates, the sending of which is a prerequisite for the correct progress of the order. The user should ensure that these e-mails can reach him and will be kept throughout the transaction. In case the user does not receive the relevant informative e-mails, he is obliged to inform the Company without delay.

Terms & Conditions for Services

The following contains the general terms and conditions of the contract under which Dolphin Piraeus Crew Mail Services, (“DPCMS”) is engaged in the receipt and possession and storage of packages for delivery. The Terms and Conditions of Service (“Terms”) apply on the date set forth above and are subject to change without prior notice.

Definitions

•The term “Sender” refers to the person who ships goods or products using the service of licensed courier companies.

•”Recipient” refers to the party authorized to receive the package.

•The term “package” refers to an envelope or box with a maximum weight 60 pounds or 27 kg, (for a larger one requires communication with our company).

Goods moving and restrictions on service:

DPCMS commits to receive general commodities, as commonly defined, subject to the following restrictions. Each Sender undertakes to fully indemnify, in accordance with the law, for shipments that occur in violation of applicable law or regulation or these Terms.

Restricted items:

The following are considered prohibited items and will not be accepted for distribution by Dolphin Piraeus Crew Mail Services. Dolphin Piraeus Crew Mail Services reserves the right, but is not required, to return to the Sender any Shipment containing a prohibited item. It is the Sender’s responsibility to ensure that no prohibited items are packed. This return will be made solely at the responsibility and expense of the Sender. If during the screening procedures a prohibited item by law or item that appears suspicious is found, Dolphin Piraeus Crew Mail Services will cooperate with the authorities.

  • Alcoholic beverages (e.g. beer, wine, spirits).
  • Collectibles and/or irreplaceable items (any item of value greater than its original purchase price or not normally available), including but not limited to antiques, artwork or collectible coins and stamps.
  • Gold.
  • Receipt of shipments on delivery (C.O.D.).
  • Human corpses, human organs or parts of the body, human and animal embryos or cremated or decomposed human remains.
  • Explosives and incendiary devices.
  • Firearms, weapons and their parts or ammunition.
  • Perishable foods and foods/beverages that require refrigeration or other environmental control.
  • Live animals, eggs, larvae, live insects, live spiders.
  • Ivory and endangered animals.
  • Plants and plant material, including cut flowers.
  • Cigarettes (including roll-your-own tobacco) and smokeless tobacco products as defined by applicable Postal Service regulations for domestic or international mail.
  • Lottery tickets and gaming devices were prohibited by local, state, provincial, or national law.
  • Money (coins, cash, foreign exchange, banknotes, and negotiable instruments equivalent to cash, such as authorised shares, bonds, and cash letters).
  • Pornographic and/or obscene material.
  • Hazardous waste, including but not limited to used hypodermic needles or syringes or other medical waste.
  • Shipments that may cause damage or delay to equipment, personnel, or other shipments.
  • Shipments or goods the carriage, import or export of which is prohibited by any law, statue, or regulation.
  • Dangerous goods, dangerous goods or combustible materials as defined by the International Air Transport Association, applicable sea or road transport regulations, or applicable postal service regulations for domestic or international mail, including but not limited to:
    • Asbestos
    • Contaminants of category A.
    • Compressed gases, including those that are flammable or non-flammable with an absolute pressure exceeding 40 psi at 70º F or 104 psi at 130º F
    • Corrosive (liquid or solid).
    • Dry ice (solid carbon dioxide).
    • Flammable materials, including pyrophoric, flammable, or flammable liquids with a closed cup flash point below 200º F. or flammable solids, including matches.
    • Magnetized material with a magnetic field strength of .002 gauss or greater at a distance of 7 feet
    • Poisons, irritants, or controlled substances.
    • Oxidizing.
  • Processed or unprocessed dead animals, including insects and pets.
  • Products that carry any drug or have been classified by the law of the country as narcotics or any drug that is not accompanied by a prescription of a qualified doctor.
  • Packaging that is liquid, leaking or emitting odor of any kind.
  • Wildlife products that require export customs clearance by the U.S. Fish and Wildlife Service prior to export from the U.S.

Liability

Our company bears no responsibility in case of seizure by the customs authorities or by the safety of the ship of the products mentioned above as prohibited.

In case the ship’s crew chooses to place an order that includes a fragile item / items, our company bears no responsibility if the item / items are omitted / omitted broken or damaged. In this case and if requested a compensation by the crew of the ship that received the broken or damaged parcel, our company is not responsible to inform the seller on behalf of the crew and make a request to return or change the broken / damaged parcel.

Our company bears no responsibility if the seller refuses the replacement of a broken / damaged parcel or the refund. Our company is responsible for the safety of parcels in case of theft from the moment they are received in our storage area until their delivery to the final destination. Our company is also responsible in case of destruction or damage of the parcels in the following cases: floods, fires, or earthquakes and from any other natural disaster .

The Company is liable only for willful misconduct and gross negligence, in case of delay in the delivery of ordered products and for information either provided by it or for services provided through this Website.

It is the sender’s responsibility to ensure that the address of Dolphin Piraeus Crew Mail Services, is correctly indicated on the packaging. If a package does not have the correct information, there will be a delay and Dolphin Piraeus Crew Mail Services will not be held liable. The shipper is responsible for ensuring that the appropriate packaging is used and that the contents are adequately and safely packed, wrapped, and protected for transportation. Any lost, damaged, or uninsured packages will not be covered and/or returned by Dolphin Piraeus Crew Mail Services .

All parcels must be shipped via licensed courier companies such as USPS, UPS, Fedex, DHL, Amazon, ACS, ELTA, etc. No package will be accepted by Dolphin  Piraeus Crew Mail Services, or its employees by any unlicensed courier or individual.

It is the Recipient’s responsibility to ensure that the packages collected comply with federal or local laws, vessel, or company policies.

Package recovery

Once the parcel arrives at the DPCMS facility, a notification is sent to notify the sender. The goods or products must be received by the Recipient no later than two (5) working days from their receipt.

Packages not recovered after (30) days will be returned to the sender or made available at the discretion of DPCMS. In the event of an agreement with DPCMS to store packages beyond 30 days, a storage fee (according to current prices) per item will apply and payment will be required at the time of request.

Tracking Delivery Progress

The user can track the stage of the route of delivery of the parcel through this Website by selecting “Delivery History”.

Payment Methods

Payment by Debit – Credit Card:

The Company accepts all credit cards, Visa, Mastercard and Euroline.

For debit-credit card transactions, the user is transferred to a secure environment of the bank (e-POS of REVOLUT bank (redirection). In addition, no data of the user’s debit-credit card is stored on the Company’s servers and systems.  

Payment upon receipt of the order at the user’s place (cash on delivery):

The user prepays the Company through the website before the delivery of his / her order to the aforementioned ports / marinas. The cash on delivery payment method is now available.

Delivery dates and times

Receipt-Delivery of products

Delivery days are from Monday to Sunday from 8:30 am until 02:00 pm and the possibility of receiving packages from our company’s premises will be from Monday to Friday from 8:30 am until 2:00 pm if and as long the delivery of parcels to the ships has not yet started.

On Saturday and Sunday our warehouse will remain closed and only the delivery of the products to the respective ships will be available. Collection from our premises during weekend and holidays is not possible.

In times of extreme weather or strikes and in any case of force majeure, transport and delivery times may be affected.

Order delivery delay

The order may be delayed for the following reasons:

– The product has been delayed being shipped by the supplier: There are cases where an order may be delayed at customs or during transportation, resulting in the product not being available in the estimated time. If the order consists of several products and the delay concerns some of them, the Company communicates with the user, suggesting the delivery of part of the order. In case of agreement of the user, the item in delay is sent immediately after receipt to the Company’s warehouses.

Other cases of abnormal development

The order may not be completed or completed with different from the original terms, or may be delayed, in the following cases:

-In case it is impossible to contact the user by phone and / or e-mail (if there is a problem with the order, in relation to his payment), because e.g. the user’s details are not up to date.

-In the event that while the price has been paid (by credit / debit card), a technical problem occurs in the interconnection of the payment system and the ordering system of the Company. The user may not have received a confirmation e-mail with his order. In this case, the user may contact the Company through the e-mail form of the Website to resolve the problem in question.

Rights of the User

The user is entitled to withdraw from the service contract with the Company from which he purchased the product within 14 calendar days. The withdrawal period expires 14 calendar days from the receipt of the product. In order to exercise the right of withdrawal, the user must inform the Company of his decision to withdraw from the contract with a clear statement (e.g. a letter sent by post, fax or e-mail).

If the user withdraws, the Company will refund all the money received from him, without undue delay and in any case within 14 calendar days from the day the Company will be informed of the user’s decision to withdraw from this contract, subject to what has been mentioned above. The refund will be executed using the same means of payment used by the user for the original transaction unless the user has expressly agreed otherwise.

Track a postal item shipment.

Using the shipping/tracking code, the user can track the progress of his shipment from the date of shipment.

Calculation of shipping costs

Through the Website, it is possible to access the table of charges based on size, weight, and storage time to calculate the cost of shipping and storage. The Table lists the postage of individual shipments, letters, and parcels, considering the destination, priority, category, size, weight, and quantity. Charges are subject to change depending on when the product is stored.

Disclaimer

The Company takes all necessary measures to ensure that this Website is a safe environment for users, providing them with valid, reliable, and up-to-date information. However, each user remains fully responsible for evaluating the correctness of the content posted on the Website, regardless of whether it is information provided by the Company or by a third party. Therefore, the Company is not bound and bears no responsibility for any risk or damage (positive / consequential) suffered by the user from the use of the content of its website or the content of another website mentioned on our Company’s webpage.

The Company is not responsible for any technical problems that may occur to users when they attempt to access this Website and during their browsing, which are related to the operation or compatibility of their own infrastructure for the use of the Website. Also, the Company bears no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through them.

In addition, the Company is not responsible for any form of damage suffered by the user of the services and content of this Website, from actions taken on his own initiative and with the knowledge of the Terms of Use. The content of the Website is provided “as is”, without any warranty expressed or implied in any way. The Company disclaims all warranties expressed or implied, including, but not limited to this Site, which imply merchantability and fitness for a particular purpose. Although the Company undertakes to make every effort, it does not guarantee that the services and content of the Website will be provided without interruption, without errors and that errors will be corrected. Also, the Company does not guarantee that it or any other related site or its servers will be provided without “viruses” or other harmful components. The Company does not guarantee in any way the correctness, completeness, or availability of the content of the pages, services, or their results. The Company bears no responsibility for any damages that may arise and the cost of any corrections or services is borne by the user.

The content and information contained in this Website can in no way be construed as professional advice, nor do they in any way conceal any such relationship between the user and the Company or incitement to the business or non-specific acts. The content and information contained on the Website can in no way be construed as guarantees for an increase in the sales and turnover of its users. The Company undertakes the collection, processing, and distribution of the content of the Website, but in no way guarantees its completeness, completeness, adequacy and generally its suitability and the absence of possible errors, even more so due to its particularly large volume, as well as the participation of third parties (natural or legal persons) during its primary production and collection. Therefore, the subscribers- visitors/users of this website, using its services on their own initiative, undertake the relevant responsibility of cross-checking the information provided with the sources.

The users of the Website are responsible for protecting the confidentiality of the various passwords registered in their name and, therefore, are liable to the Company for any damage that may be caused to the Website by misuse and unfair – unconventional or tortious – use of their passwords, regardless of the user’s identity. In any case, it is presumed that the respective use of the users’ password or codes and consequently the access and use of the Website is made by them, and in the case of a legal person-user, by its legal representative.

Third Party Websites

The Company’s Website may provide hyperlinks to Third Party Websites. The Company is not responsible for any damages that may arise from the browsing of users on Third Party Websites, as they remain fully responsible for the evaluation and use of the content posted on these Websites. The Company reserves the right to remove at any time, at its discretion, the relevant links from its website.

For Dolphin Piraeus Crew Mail Services