Protection of personal data in accordance with EU Regulation 2016/679-GDPR

Import

Anyone can generally visit the Dolphin Piraeus Crew Mail Services (DPCMS) website without requiring their personal data. Personal data is obtained only provided data, for example, when registering the visitor.

The processing of the personal data of the users of the website is governed by the following terms, by the relevant provisions of the applicable legislation on personal data for the protection of individuals from the protection of personal data, instructions and regulatory acts of the Personal Data Protection Authority.

Especially:

  1. Collection and Processing Manager

Responsible for the collection and processing of your personal data, when and if they are collected through this Website, is the administrator of the Dolphin Piraeus Crew Mail Services (DPCMS). Contact Number: +30 698 370296 e-mail address Info@dolphincrewmail.com

  • General Terms of Protection of Personal Data

The processing of users’ personal data is confidential and DPCMS takes all reasonably necessary technical and other means to ensure the confidentiality of such processing. Access to your personal data has only the authorized, on a case-by-case basis and depending on the purpose of processing, staff of the company and the staff of third-party companies, processors, with which DPCMS has contracted and process the data on its behalf, subject to compliance with the relevant confidentiality obligations included in the relevant contracts.

  • Collection and Processing Data
  • Personal contact information, such as name, address, email address and telephone number (mobile and / or landline).
  • Bank account, debit/credit card and payment information.
  • Records of communication with the user either by phone, email, social media or in any other way.
  • Records of telephone communication, including recording of the call, the user’s phone number and the duration of the call.
  • Information that may be automatically collected by the user’s computer system, such as IP address, operating system, browser type and other technical information.
  • Purpose of Processing

The purpose of processing the user’s personal data collected through this website is to check compliance with the terms of use of this website and its proper use.

Here are the actions related to the purposes of the company and its presence on the internet:

  • To create an account for users in order to offer personalized services, which will take into account the wishes and preferences of users.
  • In order to ensure that the website will work in the most efficient way on all users’ devices.
  • To send news and information about the company’s actions, so that its activity can be evaluated.
  • In order to comply with the obligations of the company arising from the contract with the users as well as to comply with the obligations imposed on us by law.
  • For us to contact you in order to settle any disputes.
  • To update any changes to the terms of use of the company.
  • Exceptionally in the following cases: (i) when required by law, (ii) when necessary, in order to establish and exercise the rights and legitimate interests of the company and (iii) when it is necessary to safeguard the vital interests of users or any other natural person.

The legal basis of the processing may vary each time, but is usually summarized in one of the following: (i) the observance of obligations under a contract, (ii) where there are any legitimate interests of the company that do not conflict with the user’s, (iii) where the free and explicit consent of the users has been obtained and (iv) where there is a legal obligation to collect and process the personal data of the users (eg obligation by tax legislation).

  • How we collect data

Users’ personal data is collected with their free consent or to execute a contract concluded with the company. In various areas of the website users may be asked to provide consent to create an account.

The personal data of the users that will be collected as well as the reasons why they will be used will be explained in a clear, clear and understandable way at the point where the user will be asked to grant the consent of the users for their collection and processing.

  • Data Storage Time

Users’ personal data is stored only for as long as is necessary for the above purposes, as described in detail, or for as long as may be necessary by a legal obligation (e.g. tax legislation).

In case the above reasonable period of time expires, the personal data are anonymized and used for statistical purposes only.

  • Recipients of the Data

Recipients of the data for:

a. Information that DPCMS is obliged or entitled to disclose by contract, statute, court and regulatory decision may be: public and independent administrative authorities, judicial authorities as well as public officials

b. All data necessary to achieve each specific processing purpose: the Management and the relevant services of DPCMS.

DPCMS will not disclose, assign, exchange, grant or in any other way make available without the consent of the users to third parties, natural or legal persons, your personal data, except in the cases mentioned above within the scope of mandatory national legislation.

  • Data Security

DPCMS implements the best technical and organizational security measures to protect user data, which are managed by the company against unintentional or intentional manipulation, loss or destruction and against access by unauthorized persons. Our security measures are constantly being improved in line with technological progress.

  • Rights of users with regard to personal data

Under specific conditions, they may:

  • Request the permanent deletion of the information and data they have collected from the company.
  • To object to the processing of data, where such processing is based on the justified legitimate interests of the company.
  • To withdraw consent to the processing of their data, where such processing is based on prior consent.
  • To request the restriction of the processing of their data to what is absolutely necessary for its purpose both in terms of the data collected by the company and in terms of the time it retains them.
  • Be deleted from contact lists they have registered and no longer receive emails, sms, phones, etc. from the company.

In order to exercise the above rights, there will be no fee or fee. However, if during the processing of the request it is found that DCMS may suffer a disproportionate burden or that the user’s request is completely unfounded or excessive then a reasonable amount may be imposed as costs for processing the request.

For any exercise of the above rights of users regarding the processing of personal data, the communication is made through the e-mail address Info@dolphincrewmail.com, Telephone: +30 698 370296  

  1. Provisions (Cookies)

DPCMS may use cookies to perform or facilitate the transmission of a communication between DPCMS and the User over the electronic communications network. These cookies, if they have been selected by the user based on relevant computer configurations, are small text files that are stored locally in the cache of the internet browser of the person visiting the page. The provisions (cookies) make it possible to identify the internet browser, without however knowing any document or file from the user’s computer.

From this data, profiles for use are created under a pseudonym. Cookies or pixel tags can be used. This data is collected anonymously to be used for marketing and optimization purposes. All visitor data is stored using an anonymous user ID and can be aggregated into a usage profile. Cookies may be used to collect and store this data, but the data remains strictly anonymous. The data will not be used to personally identify a visitor and will not be collected together with personal data. Data collection and storage may be rejected at any time for subsequent services.

It is possible to configure the browser of the user’s computer in such a way that it is either warned about the use of cookies in specific fields of this website or does not allow the acceptance of the use of cookies in any case.

Underage Users

DPCMS restricts use of this Site to adult users only. Furthermore, the company’s intention is not to collect personal data of minors who may have access to its website, in violation of the above. However, given that this is not feasible to be ensured / confirmed by the company, any minor users of the website who transmit, through it, their personal data to DPCMS, are obliged and expected to have received the consent of their holders of parental responsibility or any of their guardians. It is recommended that adults exercise appropriate supervision of minors under their responsibility when browsing the latter on the Internet and in particular on this Website.

Modification of these terms

DPCMS reserves the right to change or modify the applicable terms and conditions for the use of the website at any time. Such changes, modifications, additions or deletions to the terms and conditions of use will be effective immediately upon their notification, which may be given by any means including, but not limited to, the location of new terms and conditions on the website. Any use of the website after such change or modification will be deemed to constitute acceptance by users of such changes, modifications, additions or deletions. DPCMS may, at any time, terminate, change, suspend or discontinue any particular function of this website including the availability, photo presentation or description of any product or service.

User Obligations

All users are obliged to use the Website, respecting these Terms of Use, as well as all rules and good morals, as they result from EU and international legislation. In case of violation of the following obligations, users are obliged to indemnify the Company for any damage caused by this violation. Users are obliged when using this Website: 

To use the content of the Website in such a way that the rights of third parties (individual and social rights) are not violated, their personality is not offended, or their privacy is violated and, in any case, there is no violation of the law and of users and business ethics,

Not to mislead anyone as to the origin of the content of the Website and not to destroy in any way the reputation of the Company.

Not to install, promote and / or make available content that contains viruses, or any other electronic code, files or programs designed to interfere with, destroy or limit the operation of any software to prevent the use of the Website by other users.

Applicable Law and Dispute Resolution

All transactions made through the website are governed and protected by International and European law regulating issues related to electronic commerce (Directive 2000/31/EC, Presidential Decree 131/2003) as well as by the Law on Consumer Protection (Law 2251/1994).

In the event that a dispute arises with a user of this Website, the Company will seek to interact with the user in order to resolve it amicably. However, in case of judicial settlement of disputes, the substantive courts of Athens Greece are competent, depending on where the transaction took place.

Online dispute resolution for consumer disputes

According to Directive 2013/11/EC, which was incorporated in Greece by JMD 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) procedure within the European Union is now provided. If the user has the status of a consumer (i.e., a natural person acting outside of a professional capacity) and has any problem with a purchase made from this Website, he/she may initiate the ADR procedure through the single EU platform for online dispute resolution (ODR platform), available here.